Coronavirus News & Updates

The decision has been made not to re-open the shop. The trend of people moving toward online shopping has taken a major step forward due to the lockdowns.

It is an unfortunate development that shops are disappearing but we need to change in line with our customers expectations.

The closure of the shop has enabled us to offer better prices due to reduced overhead costs as well as an increased choice due to better storage facilities.

Our click & collect service will continue and as we progress we will look to continually improve this service.

We're dispatching orders as usual but please be aware that due to the large number of parcels carriers and the Royal Mail are handling delivery times may take longer than usual. This includes our express and 1st class post services.

Please order accordingly to avoid disappointment

As large parts of London and the south east move into tier 4 and more people are staying at home, the number of deliveries to these areas has increased. Due to this please be aware that delivery times will be affected and our express service is currently taking longer than usual in these areas.

If your postcode is in a tier 4 area you will almost certainly NOT receive your order before Christmas

We have now resumed our click and collect service for orders placed on our website to customers in the local area (based on your 'delivery' address, available for CO and IP postcodes).

The safety of our staff and customers is our top priority, there are no plans to re-open the shop at this time.

You will be informed by email when your order is ready, you can also check the status of your order in the order history section of your account. Please do not travel until you have received notification that your order is ready to collect.

You can collect during the following hours:

On arrival please go to the rear car park entrance. 1 person only is permitted to enter the premises at any one time. If someone else is collecting at the same time please wait at a safe distance until they exit. Please observe social distancing guidelines at all times.

You will not be able to browse and purchase other items.

We've had increasing reports of deliveries of Royal Mail services taking an extra day or two in some cases. Although the main network of the Royal Mail is still operating as usual local deliveries may be impacted due to staff shortages. If you need your goods in a hurry you should, where possible, select Express delivery.

This service is unaffected by government announcements. We will continue to dispatch mail orders as usual via Royal Mail and our delivery partner APC, both have taken steps and procedural changes to make deliveries to your home/premises efficient whilst protecting your safety.

The safety of customers and staff is our prime concern, therefore, due to the importance of compliance with the government's latest announcement regarding the coronavirus outbreak our showroom will be closed with immediate effect until further notice. Unfortunately, due to other measures announced click and collect is also postponed as of today. If you require goods you would normally collect these can be ordered on our website for delivery by Royal Mail or our delivery partner APC.

After the governments announcement yesterday advising all people over 70 and those in at risk groups to self isolate where ever possible we'd like to remind customers to please inform us in the delivery instructions when purchasing online so we can in turn inform your delivery driver.

If you're purchasing goods for a relative and having them shipped to a different address please make sure that the billing address during checkout is where the card you are using is registered to.

Our showroom is still open as usual at this time and if you want to minimise your exposure you are welcome to order online and select to collect your parcel in store. If you'd like to use this service please make sure your delivery address during checkout is in the CO or IP postcode range. If you live outside these addresses but still wish to collect you're welcome to use our address as the delivery address, you can find it at the bottom of every page on the website.

If you're currently self isolating due to flu like symptoms or to mitigate exposure to the virus and are purchasing supplies for delivery please inform us in the delivery instructions. This allows us to inform delivery drivers so they can take the appropriate precautions when delivering your parcel.

Usually when receiving a delivery from our delivery partners (excluding Royal Mail non-signed services) the delivery driver will ask for a signature. The device you sign know as an EPOD usually is signed on a touch screen. With the increased risk posed by COVID-19 delivery companies are allowing customers not to sign for deliveries; if you'd prefer not to sign please inform your delivery driver.

With the increase in COVID-19 cases in the UK and with recent events across the EU and the rest of the world we're introducing a number of extra sanitation steps to our dispatches to mitigate the risk of spreading the virus. With increased access to sanitiser gel and strict measures to increase hand washing between picking and packing your orders.