What payment methods do you accept?



We accept Visa and Mastercard, Maestro, Solo and Delta. We do not charge for any order until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet. Never send them via email.

If you are shopping from abroard, place your order and your credit card company will convert the transaction to your own currency.

PLEASE NOTE FOR SECURITY REASONS WE DO NOT ACCEPT NON CARD HOLDER PRESENT CREDIT OR DEBIT CARD PAYMENTS OF OVER £500 GBP. Any orders exceeding this value must be paid via BACS/Bank Transfer.

We do not accept postal orders or cheques.

Why do you need my CVV2 code?

CSC, CVV, CV2, CVVC, CVV, CVV2, CCV are all permutations of the name for the 3 or 4 digit code on most credit or debit cards (as shown below.)

The importance of a CVV2 code is that it is not encoded into the magnetic strip of your card. Therefore your card cannot be used with just the magnetic strip information alone unless you are present at the transaction.

All online payments require the CVV2 code as a way of authorising "Card Holder Not Present" transactions, without it we cannot take payment and therefore process your order.

Do you back order items?

We do not backorder any items. If you order an item that subsequently goes out of stock you will be contacted and either offered an alternative or asked to re-order the item at a later date.

Where's my order?

We have to assume that your parcel has been delivered on time if we do not hear from you.

If your order is missing please follow the steps below to check what could have happened to your order.

1) When did I place the order?
If you ordered after 12pm yesterday (last working day) then we may not have dispatched your order yet.

2) What service was it sent via?
-1st Class Royal Mail (Standard)
If your order was dispatched via standard 1st class royal mail you should receive it the next day, however the Royal Mail do not consider a parcel lost until 14 days after delivery.

-International Service
International services are not next day, please allow enough time for you order to be shipped. If you require an estimated shipping date please send an email to sales@almondart.com (or use the contact us button).

-Courier Service
Our courier service should be a next working day delivery, however they can delivery as late as 6pm.
Please note that orders to Scotland may take up to 2 days to reach you.

3) Did you leave any special instructions?
If you left special instructions please check thoroughly that the order has not been left near where you requested it or in any other suitable place (e.g. Behind plant pots, over low walls, back gate etc.)

4) Calling Card
Please check whether a calling card has been left. If a card has been left please follow the instructions on the card to rearrange delivery or pick the parcel up yourself.

5) Not Delivered!
If your order has not arrived when you expected it to and you have been through the above steps, please call (01255 223322) first thing the following morning so that we can chase it up.

What does Non-Edible Non-Toxic mean?

Some colours we stock are labeled Non-Edible Non-Toxic, they should be used on decorations that are easily removed.
Non-Edible means the product is not digestible and will simply pass through the digestive system.
Non-Toxic means that if consumed the product will not harm you.

What is a coupon code and how do I use one?

From time to time you may receive a discount or coupon code with an order or from promotional emails, fliers or adverts. Coupon codes can only be used online unless otherwise stated.

To apply a discount code to your order enter it into the "coupon code" box in the shopping basket and then select "update".

PLEASE NOTE: Coupon codes are case sensitive.